Client Experiences & Feedback
Read about the experiences of shipping companies and maritime businesses we serve in Vietnamese waters
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Nguyen Tuan
Operations Manager, Hai Phong
The bill of lading review service helped us identify documentation issues before cargo loading. The team provided clear explanation of the Hague-Visby Rules application to our specific situation and suggested practical revisions to the charter party clauses.
February 2026
Le Phuong
Freight Coordinator, Ho Chi Minh City
When our cargo suffered water damage during transport, the casualty advisory service coordinated with the P&I club and marine surveyor. The team's knowledge of Vietnamese maritime code provisions and international conventions proved valuable in preparing our claim documentation.
January 2026
Tran Hoang
Compliance Officer, Da Nang
The port compliance advisory prepared our vessel for Vietnamese port state control inspection. The guidance on ISM Code documentation and MARPOL environmental records was thorough. The team responded quickly to our questions during the preparation process.
February 2026
Vo Khanh
Maritime Director, Vung Tau
Aurantex assisted with charter party documentation review for our coastal shipping operations. Their understanding of Vietnamese cabotage restrictions and how they interact with international charter party standard forms saved us from potential compliance issues.
January 2026
Phan Thao
Claims Specialist, Quy Nhon
The written legal opinion on carrier liability limitations under our bill of lading terms provided clarity for our insurance carrier. The analysis of Vietnamese maritime code provisions alongside the Hague-Visby Rules was particularly helpful for our internal decision-making.
February 2026
Ngo Binh
Shipping Manager, Can Tho
When we needed same-day review of bill of lading documentation before vessel departure, the team provided timely analysis. Their bilingual capability allowed them to work with both our Vietnamese port documentation and the English language charter party provisions.
January 2026
Success Stories & Case Studies
Bill of Lading Documentation Compliance
Freight Forwarding Company - Hai Phong
Challenge
A freight forwarding company received bills of lading with clauses that created potential letter of credit compliance issues. The documentary credit required clean bills of lading but the carrier had inserted notation about packaging condition.
Solution
The documentation review service analyzed the bill of lading clauses against UCP provisions and advised on whether the notation constituted a clause that would prevent clean bill presentation. The team suggested specific language modifications to address the packaging concern while maintaining clean bill status.
Outcome
The carrier accepted the suggested language revision. The modified bills of lading were presented to the bank and accepted under the documentary credit. The cargo cleared customs and was delivered without payment delay.
"The review identified the letter of credit compliance issue before we presented the documents to the bank. The suggested resolution preserved both the carrier's need to note the packaging condition and our need for clean bill status under the credit terms."
Cargo Damage Claim Coordination
Container Shipping Line - Da Nang
Challenge
Container cargo suffered water damage during vessel transit to Vietnamese port. Multiple parties needed coordination including the cargo owner, vessel operator, P&I club, marine surveyor, and classification society. Cargo value exceeded 400,000 USD requiring careful liability assessment.
Solution
The casualty advisory service coordinated the marine survey appointment, analyzed the survey report findings, assessed carrier liability under the bill of lading terms and Hague-Visby Rules, and prepared claim documentation. The team liaised with the P&I club correspondent and facilitated communication between all parties.
Outcome
The liability assessment identified that the damage resulted from improper container sealing rather than vessel unseaworthiness. The claim was resolved through P&I club settlement within the limitation period. The comprehensive documentation supported by legal analysis facilitated the negotiated resolution.
"Having legal coordination during the casualty investigation ensured all necessary evidence was preserved and the survey addressed the legal questions relevant to liability determination. The P&I club correspondent appreciated receiving well-organized documentation with clear legal analysis."
Port State Control Inspection Preparation
Foreign Vessel Operator - First Vietnamese Port Call
Challenge
A foreign vessel operator was entering Vietnamese waters for the first time and needed to ensure compliance with Vietnamese port state control requirements. The vessel had not previously called at Asian ports and the crew was unfamiliar with Vietnamese maritime regulations.
Solution
The compliance advisory service conducted comprehensive review of vessel documentation including ISM Code safety management system, ISPS Code security plan, MARPOL environmental records, and crew certificates. The team provided checklist of Vietnamese port state control focus areas and advised on documentation gaps requiring attention before port arrival.
Outcome
The vessel passed Vietnamese port state control inspection with no deficiencies noted. The advance preparation allowed the crew to organize documentation according to Vietnamese inspector expectations and address minor issues before inspection. The vessel completed cargo operations and departed on schedule.
"The compliance review identified several documentation areas that needed attention before the Vietnamese port call. Having advance guidance on what the port state control inspectors would look for allowed us to prepare properly and avoid delays to our commercial schedule."
Trust Indicators & Credentials
Years Experience
Serving maritime and shipping clients in Vietnamese waters
Clients Served
Shipping companies, freight forwarders, and cargo interests
Average Rating
Based on client feedback and service evaluations
Client Retention
Shipping companies returning for additional services
Contact Information
Get in Touch
Phone
+84 236 3582 7094Address
25 Quang Trung Street
Hai Chau District
Da Nang 550000
Vietnam
Office Hours
Monday - Friday: 8:30 AM - 5:30 PM
Saturday: 9:00 AM - 12:00 PM
Sunday: Closed
Time-sensitive maritime matters receive priority handling. Contact us for same-day casualty response coordination.
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